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Webcenter Content - Error Viewing Document with Annotations in WCC UI

Problem:


New Chekin file:


Make Annotations:


Reopen File:



Error Log:

intradoc.common.ServiceException: !csErrorAccessingForDownload,OWCCDEV12C034609-page1.png
        at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2259)
        at intradoc.server.Service.buildServiceException(Service.java:2432)
        at intradoc.server.Service.createServiceExceptionEx(Service.java:2426)
        at intradoc.server.Service.createServiceException(Service.java:2421)
        at intradoc.server.ServiceHttpImplementor.handleUploadException(ServiceHttpImplementor.java:2633)
        at intradoc.server.ServiceHttpImplementor.sendStreamResponse(ServiceHttpImplementor.java:2559)
        at intradoc.server.Service.doResponse(Service.java:2195)
        at intradoc.server.FileService.doResponse(FileService.java:1605)
        at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:836)
        at intradoc.server.Service.doRequest(Service.java:2004)
        at intradoc.server.ServiceManager.processCommand(ServiceManager.java:520)
        at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:359)
        at intradoc.server.IdcServerThread.run(IdcServerThread.java:219)
        at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:666)
        at weblogic.invocation.ComponentInvocationContextManager._runAs(ComponentInvocationContextManager.java:348)
        at weblogic.invocation.ComponentInvocationContextManager.runAs(ComponentInvocationContextManager.java:333)
        at weblogic.work.LivePartitionUtility.doRunWorkUnderContext(LivePartitionUtility.java:54)
        at weblogic.work.PartitionUtility.runWorkUnderContext(PartitionUtility.java:41)
        at weblogic.work.SelfTuningWorkManagerImpl.runWorkUnderContext(SelfTuningWorkManagerImpl.java:640)
        at weblogic.work.ExecuteThread.execute(ExecuteThread.java:406)
        at weblogic.work.ExecuteThread.run(ExecuteThread.java:346)
Caused By: intradoc.common.ServiceException: !syFileUtilsFileNotFound,OWCCDEV12C034609-page1.png


Solution:

Set parameter -Djava.awt.headless=true Java option for UCM and WCC UI managed servers.

In Weblogic Administration Console 

Environment -> Servers -> UCM_Server1 -> Server Start

 In the Arguments set the parameter: -Djava.awt.headless=true

Repeat this setting for the managed server WCCADF_server1.

Reference: MOS ID 2298552.1

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